HIPAA Compliance and Protected Heath Information (PHI)
Your information is important and covered under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).  Under HIPAA, all healthcare providers, health plans, healthcare clearinghouses, and business associates of HIPAA-covered entities must implement multiple safeguards to protects sensitive personal and health information.

We take our obligations very seriously and are committed to keeping your data and Protected Health Information (PHI) safe.  Smiles Med Supply takes great care to comply with all laws to maintain the privacy of information that identifies you and to provide you with notice of our legal duties and privacy practices regarding PHI.  Smiles Med Supply will protect your PHI and make reasonable efforts to ensure the confidentiality of your PHI, as required by statute and regulation. We will also work with you to receive certain information under HIPAA.

We received the HIPAA Seal of Compliance by the Compliancy Group, the industry standard for HIPAA Compliance. 

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully. 

Your Rights 
When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

You have the right to:
Get an electronic or paper copy of your medical record  

• You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this. 
• We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

Ask us to correct your medical record 

• You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
• We may say “no” to your request, but we’ll tell you why in writing within 60 days.

Request confidential communications 

• You can ask us to contact you in a specific way about your medical information (for example, home or office phone) or to send your medical information to a different address. 
• We will say, “yes” to all reasonable requests.

Ask us to limit what we use or share 

• You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care.
• If you pay for a service or healthcare item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.

Get a list of those with whom we’ve shared information 

• You can ask for a list (accounting) of the times we’ve shared (disclosed) your health information, for up to six years prior to the date you ask, who we shared it with, and why.

We will include all the disclosures except for those about treatment, payment, and healthcare operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. 

Get a copy of this privacy notice 

You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

Choose someone to act for you 

If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. We will make sure the person has this authority and can act for you before we take any action.

File a complaint if you feel your rights are violated

You can file a complaint with us if you feel we have violated your rights by contacting our Privacy Officer.

• To file a complaint with our organization, please submit your request in writing to the Privacy Officer:
  Chris Barbieri
  6060 West Manchester Ave. Suite 216
  Los Angeles, CA 90045
  (424) 300-0025
  privacy@smilesmed.com  
• You can file a complaint with the U.S. Department of Health and Human Services’ Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, by calling 877-696-6775, or visiting hhs.gov/ocr/privacy/hipaa/complaints/
• We will not retaliate against you for filing a complaint.

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, contact us. Tell us what you want us to do, and we will follow your instructions.

In these cases, you have both the right and choice to tell us to: 

• Share information with your family, close friends, or others involved in your care
• Share information in a disaster relief situation 
• Include your information in a hospital directory

If you are not able to tell us your preference – for example, if you are unconscious, we may share your information if we believe it is in your best interest to do so. We may also share your information when needed to lessen a serious and imminent threat to health or safety. 

In these following cases, we never share your information unless you give us written permission: 

• Marketing purposes
• Sale of your protected health information
• Most sharing of psychotherapy notes

In the case of fundraising:
 

• • We may contact you for fundraising efforts, but you can tell us not to contact you again. We will honor your request to not contact you again.

Our Uses and Disclosures  

We typically use or share your health information in the following ways: 

• Treatment
  We can use your health information and share it with other professionals who are treating   Example: A doctor treating you for an injury asks another doctor about your overall health condition. 
• Run our organization
  We can use and share your health information to run our practice, improve your care, and contact you when necessary.  Example: We use health information about you to manage your treatment and services.  

Bill for your services
We can use and share your health information to bill and get payment from health plans or other entities.  Example: We give information about you to your health insurance plan so it will pay for your services.

How else can we use or share your health information?  

We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. 

Help with public health and safety issues 

We can share health information about you for certain situations such as: 

• Preventing disease 
• Helping with product recalls 
• Reporting adverse reactions to medications
• Reporting suspected abuse, neglect, or domestic violence 
• Preventing or reducing a serious threat to anyone’s health or safety

Do research 

We can use or share your information for health research.

Comply with the law 

We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.

Respond to organ and tissue donation requests  

We can share health information about you with organ procurement organizations.

Work with a medical examiner or funeral director 

We can share health information with a coroner, medical examiner, or funeral director when an individual dies.

Address workers’ compensation, law enforcement, and other government requests 

We can use or share health information about you: 

• For workers’ compensation claims
• For law enforcement purposes or with a law enforcement official
• With health oversight agencies for activities authorized by law
• For special government functions such as military, national security, and presidential protective services

Respond to lawsuits and legal actions 

We can share health information about you in response to a court or administrative order, or in response to a subpoena.

Our Responsibilities 

• We are required by law to maintain the privacy and security of your protected health information. 
• We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
• We must follow the duties and privacy practices described in this notice and give you a copy of it. 
• We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.   

Exchanges and Return Policy

We accept returns and exchanges for unopened products within 14 days of the shipment date. To qualify for a return, product boxes must remain sealed and in their original condition. We provide free return shipping for all eligible, unopened items returned within this 14-day window.

Once return instructions are provided, the return must be completed within 10 days.

We reserve the right, at our sole discretion, to deny or limit returns from customers who we determine are abusing our return policy.

Changes to the Terms of this Notice  

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, on our website, and we will mail a copy to you.

Contact Information and Non-HIPAA personal information

We never sell or share your personal contact information (inclusive of name, address, phone, mobile phone and email) with 3rd parties without your consent except in the following situations:

• Companies, vendors, providers, payors & suppliers we use in the normal course of conducting our business operations in support of the products we provide or attempt to provide to our patients.
• The manufacturer(s) of the products provided or attempted to provide to our patients.
•  

SMS & Messaging Privacy Policy

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the stated categories in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Messaging Terms & Conditions

By opting in, you consent to receive SMS messages from Smiles Medical Supply. Depending on your selection, you may receive messages related to:

– General Communication: General inquiry responses and communication related to our medical supply services.

Message Frequency

Message frequency may vary.

Message and Data Rates

Standard message and data rates may apply, depending on your mobile carrier plan.

Opting Out

You may opt out of receiving SMS messages at any time by replying with “STOP” to any SMS message you receive from us. After you send “STOP,” you will receive a confirmation message, and no further SMS messages will be sent to your number.

Help and Support

For assistance with our SMS service:

Reply with “HELP” to any SMS message

Phone: 424-300-0025

Email: support@smilesmed.com

Address: 6060 W Manchester Ave., Ste 310 Los Angeles CA US 90045

We never sell or share your personal contact information (inclusive of name, address, phone, mobile phone and email) with 3rd parties without your consent except in the following situations: